FAQ'S - Plush Play Mats

How do I keep my play mat looking fabulous?

1. Vacuum Regularly: We recommend vacuuming on a regular basis as this will clean off any crumbs or loose dirt before it rubs deeper into the rug.

2. Wipe up spills quickly: Quickly wipe off spills with a soft damp cloth as this will avoid staining of the mat. For stubborn spills, use warm soapy water. Avoid heavy rubbing as this will cause the spill to go deeper into the rug. Once removed, wipe over again with warm water to remove the soap from the rug and allow to dry.

3. Carpet Cleaning: We recommend an occasional professional carpet clean or diy clean using a vet vacuum (eg a Bissell), which is a great way to remove stubborn marks. Please ensure the sun is shining to allow time for the rug to dry outside before returning inside. 

Please avoid using baby wipes and chemical based cleaning agents. This includes natural cleaning agents as these contain essentials oils which react with and cause discoloration and long term damage.

Can I wash my play mat in the washing machine? Unfortunately no! The quality of the play mat will be compromised and it would also cause damage to washing machine. We don't recommend using an industrial washing machine either as again the play mat will be compromised.

Can I return my Plush Play Mat? Yes, provided the box is unopened!

Please be mindful when purchasing as this product does not qualify for returns due to colour variations, incorrect sizing or change of mind once the item has been opened. This product is vacuum sealed and upon opening will expand to its full size and you will be unable to repackage the item. We recommend measuring your space to ensure the size to suitable. e want you to be 100% happy with your play mat and will happily accept a change of mind subject to the following terms:

My play mat looks different in real life, is this normal? Yes! There may be a slight colour variation from screen to real life as RGB colours reflect differently on phones and monitors compared to real life. The description colours provided are based on the pantone codes used however this can vary in printing / production.

My play mat is creased, is this normal? 

Creases are a result of your mat being tightly compressed inside the packaging for a prolonged period of time. Over time these creases naturally remove themselves, however with a little assistance these creases can be removed quicker.

1. Use your hands: Rubbing your hands along the creases will help flatten out smaller creases. Pushing / pulling from the edges will help re-shape the mat and also assist with flattening out the creases.

2. Use a steamer: A steamer will quickly puff the mat back to it’s original state and remove any stubborn creases. Please use on low heat to avoid damaging the surface!

3. Warm sun: Don’t have a steamer, don’t worry! Placing the mat in the sun (inside) or a warm room, will help soften the creases. It may take one - two weeks to return to it’s original shape so please be patient.

What size play mats are available? Our plush play mats are available in two sizes:

Large: 200cm (L) x 150cm (W) x 3cm thick

Small: 200cm (L) x 300cm (W) x 3cm thick

My play mat is discoloured – is this normal? As with any rug, discoloration over time can occur from foot traffic and everyday use and therefore regular vacuuming along with spot cleaning is recommended. With proper care, your plush play mat will be a beautiful (and extremely comfortable) feature in your home for years to come.

When not in use we also recommend rolling your play mat up and storing away.

Can I use my play mat outside? To prolong the life of your play mat we recommend using inside only. However, if you do choose to use outside, avoid using in high temperatures or placing in direct sunlight as this will cause fading and discoloration of your play mat.

What happens if I receive a damaged item? That’s not good! Please contact us immediately as all damages must be reported within 48 hours upon receiving your order.

What is the play mat made of? The outer surface of our Plush play mats are made is from 100% Polyester. The inner core is made from 35D high density polyethene memory foam.

Is the play mat non-toxic? Absolutely! Creating a safe option for your little ones to play is our priority which is why we have sourced a product that is free of toxic substances such as BPA, formaldehyde, phthalates or any harmful heavy metal substances such as lead or mercury.

Where do you deliver to? We deliver Australia wide. Please refer to the delivery information on the Site (at checkout) to ensure that you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options. Please note, due to the size of our boxes, we do not deliver to PO Boxes or Private Bags

Do you charge for shipping?  Yes, a flat rate shipping fee will be charged and added to your purchase at checkout.

How long does shipping take? On average, all domestic orders take 3-10 business days from dispatch.

Authority to leave: All orders are automatically ATL. However, if there is no safe place to leave your goods, or unable to access your premises, the courier will leave a card along with an email advising of the failed delivery attempt with instructions. If there is a Pop Station or Newsagency available, your goods will be delivered there; otherwise taken to the nearest depot for re-delivery (at your expense). Alternatively, if you would like to opt out of ATL, please ensure you leave a detailed note at checkout advising the courier: SIGNATURE REQUIRED - DO NOT LEAVE GOODS UNATTENDED.

Can I track my order? Yes, you will receive notification, via email, once your order is dispatched and this will include tracking information.