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Refund & Returns Policy


Duty of Care: You have a duty of care for the product while it is in your possession. If you damage products, then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.

Luxe at Play holds no responsibility for misuse of your play mat including any stains, marks, or discoloring that occurs after the product is used. To get the most out of your play mat please ensure you follow the Care Instructions provided 

Change of mind: We want you to be 100% happy with your play mat and will happily accept a change of mind return subject to the following terms:

  1. Your order was placed and delivered within Australia
  2. Receipt of purchase
  3. Returned within 14 days
  4. Your mat is unused and in the original condition you received it.
  5. Your mat is returned in it's original packaging (including the box, straps and protective cover)

Please note: Luxe at Play reserves the right to refuse returns that fall outside the return period specified, or for items that do not meet the criteria outlined above.

Luxe at Play is not responsible for shipping charges, either on the initial delivery or return, for any change of mind purchases. Please take care to track your return item as we take no responsibility for your missing return.

If you wish to return your play mat please email info@luxeatplay.com.au for a return form.

Installed: We will not accept or return any product that has been used, connected, installed, attempted to be connected or installed, or if your product is custom-made or is a special buy product.

Repair, replacement or a refund: If you wish to seek repair, resupply, replacement or a refund for a product or service, please contact us and we will explain the requirements to you. This may include you providing proof of purchase and evidence of the faulty product to us.

Refund: If you are entitled to a refund, we will only give you the refund once evidence of faulty product is received by us, or we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under these Sales Terms. Any refund we make will be by the same payment method used to purchase the product or service.

Packaging: You must adequately package any product you are returning to ensure that it is not damaged during return delivery to our warehouse. 

Our Refund and Return Policy can be viewed through our Sales Terms & Conditions Policy