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Authority To Leave (ATL) Policy

Authority to Leave (ATL) Policy


Due to recent global events our 'Shipping and Handling' along with our ATL policy has now been updated to align with new COVID-19 laws and safe handling practices issued by the Australian Government. 

*** Please note the following important changes ***

  • All orders will now be processed as 'Authority to Leave' goods regardless of your request.
  • A courier driver will ring the doorbell while maintaining a safe distance of 1.5m from your door to avoid any physical contact.
  • Signatures on delivery will not be requested from couriers.
  • If you agreed to 'Authority to Leave' your delivery process will remain the same.
  • In the case the parcel cannot be left in a safe place (at driver discretion) the parcel will be taken to a collection point for pickup OR re delivery will be arranged. 

Please note couriers are experiencing numerous challenges which are impacting their services. Grounded flights, border closures a recent influx of online consumer purchases have caused significant delays.

ATL Information:

All orders shall automatically give the delivery company Authority To Leave the parcel/s at your nominated address, without requiring a signature, unless you advise the delivery company otherwise.

Failed Delivery:
If there is no safe place to leave your goods, or no access to your premises, the courier will leave a card along with an email advising of the failed delivery attempt with instructions. If there is a Pop Station or Newsagency available, your goods will be delivered there; otherwise taken to the nearest depot for re-delivery (at your expense).

We recommend nominating a work address or a residence that will be attended during business hours.

Re-Delivery fees:
Please note, a re-delivery fee may be charged.

Opting Out of ATL: (please note this option is not currently available during COVID-19 restrictions)
If you would like to opt out of our 'Authority to Leave' process, simply un-tick the 'Authority to Leave' checkbox at checkout, this will automatically create a note: 


Please note: Once your goods are dispatched you are unable to OPT out of ATL.