Authority To Leave (ATL) Policy

Authority to Leave (ATL) Policy

ATL Information:
All orders shall automatically give the delivery company Authority To Leave the parcel/s at your nominated address, without requiring a signature, unless you advise the delivery company otherwise.

Failed Delivery:
If there is no safe place to leave your goods, or no access to your premises, the courier will leave a card along with an email advising of the failed delivery attempt with instructions. If there is a Pop Station or Newsagency available, your goods will be delivered there; otherwise taken to the nearest depot for re-delivery (at your expense).

We recommend nominating a work address or a residence that will be attended during business hours.

Re-Delivery fees:
Please note, a re-delivery fee may be charged.

Opting Out of ATL:
If you would like to opt out of our 'Authority to Leave' process, simply un-tick the 'Authority to Leave' checkbox at checkout, this will automatically create a note: 


Please note: Once your goods are dispatched you are unable to OPT out of ATL.