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FAQ'S

How do I clean my play mat? We recommend using a soft damp cloth or warm soapy water immediately after a spill to avoid staining on your mat.

Baby wipes and chemical based cleaning agents are not recommended. This includes natural cleaning agents as these contain essentials oils which react with and cause discoloration and long term damage.

How do I reduce the creases? Creases and curled over corners are a result from being rolled up tightly in the packaging box for a period of time. We recommend you unroll your play mat out in the reverse direction it was rolled. This will encourage the mat to relax and flatten quicker.

What size play mats are available? Our play mats are available in three sizes: Large: 200cm (L) x 140cm (W) x 1.5cm thick
Small: 100cm (L) x 140cm (W) x 1.5cm thick
Round: 1.4m diameter  x 1.5cm thick

My play mat is discoloured – is this normal? Yes, as our play mats are made using non-toxic materials and free of chemical stabilisers / plasticisers, over time fading and discoloration to both the surface and edges of our play mats is to be expected (more so our lighter toned play mats). The timeframe for this natural process depends on how your play mat is used and cared for and our Care Instructions provided will assist with, not prevent, this natural process and prolong the life of your play mat.

When not in use we also recommend rolling your play mat up and storing away.

Can I use my play mat outside? To prolong the life of your play mat we recommend using inside only. However, if you do choose to use outside, avoid using in high temperatures or placing in direct sunlight as this will cause fading and discoloration of your play mat.

What happens if I receive a damaged item? That’s not good! Please contact us immediately as all damages must be reported within 48 hours upon receiving your order.

What is the play mat made of? Our play mats are made from a non-toxic TPU (Thermoplastic Polyurethane) material. TPU is a high quality, lightweight, soft yet durable material. TPU is free of nasty chemicals, colour stabilisers, plasticisers and better yet a biodegradable material.

Is the play mat non-toxic? Absolutely! Creating a safe option for your little ones to play is our priority which is why we have sourced a product that is compliant with Australian & New Zealand AS/NZS ISO 8124 and European EN71(3) Toy Standards. Our play mats are free of toxic substances such as BPA, formaldehyde, phthalates or any harmful heavy metal substances such as lead or mercury and are latex and PVC free.

Where do you deliver to? We deliver Australia wide and New Zealand. Please refer to the delivery information on the Site (at checkout) to ensure that you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options. Please note, due to the size of our boxes, we do not deliver to PO Boxes or Private Bags

Do you charge for shipping?  Yes, a flat rate shipping fee will be charged and added to your purchase at checkout.

How long does shipping take? On average, all domestic orders take 3-10 business days from dispatch.

Authority to leave: All orders are automatically ATL. However, if there is no safe place to leave your goods, or unable to access your premises, the courier will leave a card along with an email advising of the failed delivery attempt with instructions. If there is a Pop Station or Newsagency available, your goods will be delivered there; otherwise taken to the nearest depot for re-delivery (at your expense). Alternatively, if you would like to opt out of ATL, please ensure you leave a detailed note at checkout advising the courier: SIGNATURE REQUIRED - DO NOT LEAVE GOODS UNATTENDED.

Can I track my order? Yes, you will receive notification, via email, once your order is dispatched and this will include tracking information. 

Do you offer returns? Yes, we want you to be 100% happy with your play mat and will happily accept a change of mind subject to the following terms:

1. Receipt of purchase
2. Returned within 14 days
3. Your mat is unused and in the original condition you received it.
4. Your mat is returned in it's original and undamaged packaging (including the box, straps and protective cover).

Please Note: Luxe at Play reserves the right to refuse returns that fall outside the 14 day return period or for items that do not meet the criteria outlined above.

Luxe at Play is not responsible for shipping charges, either on the initial delivery or return, for any change of mind purchases.

Please take care to track your returned item as we take no responsibility for any missing returns.

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